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RETURNS POLICY

Customer satisfaction is our priority. If you are not satisfied with the products, you may return it within 30 days upon shipment. The returned item must be unused, unopened, undamaged and in its original packaging in a resalable condition.

If you need to return your product, please contact Rescence Laboratory Customer Service department via email (support @rescence.com). We will reply with the instruction to return your product. The return postage is at the customer’s expense.

EXCEPTIONS: Returns for credit are only available for regular priced items. Discounted or sales Items cannot be refunded or exchanged. Not all items are eligible. Please contact us if you need confirmation before your order.

If your order qualifies for a return, you will get a credit minus any restocking fees, shipping and handling charges that can only be redeemed on our website upon receipt of the return goods:

  • The customer is responsible for all the shipping costs to return the product.  
  • Shipping fees from the initial delivery to customer will not be refunded. If the product was sent with free shipping, the cost associated with this initial shipping will be charged as well.
  • Depending on the product, a restocking fee from 15% to 35% will be charged for all returned products.

Steps to return your products:

  1. First contact our support team by email support @rescence.com
  2. Rescence Laboratory team will provide the instruction to return the product
  3. Product must be unused, unopened, undamaged and in its original packaging (with all elements initially included) in resalable conditions
  4. Wrap the item securely and include the proof of purchase in the package.
  5. Keep the original tracking number of the returned package
  6. Include the order number on the label of the shipment

*We strongly suggest that you purchase an insurance as we are not responsible for any lost merchandise through return shipment. 

This article is drawn up in the English language. Any translation into other language shall be deemed as reference and English version shall prevail in any case.

 

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